Arkaim Production – Professional film and video equipment rental in Bratislava. · SK

Privacy policy

We process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter “GDPR”) and Act No. 18/2018 Coll. on Personal Data Protection (hereinafter the “Personal Data Protection Act”). The security of personal data and its lawful processing are our top priority. Here you will find out how we process your personal data and how we keep it secure.

1. Our details – who we are

Personal data is processed by:

  • Company name: ARKAIM PRODUCTION s.r.o.
  • Registered in: Obchodný register Mestského súdu Bratislava III, oddiel: Sro, vložka č. 167359/B
  • Registered office: Karpatské námestie 7770/10A, 831 06 Bratislava
  • Company ID (IČO): 55170862
  • Tax ID (DIČ): 2121929359
  • VAT ID (IČ DPH): SK2121929359
  • E-mail: rental@arkaimproduction.sk
  • Phone: +421 917 524 743

(hereinafter the “controller”).

2. Categories of personal data, purpose, legal basis and retention period

What personal data do we process, for what purpose, on what legal basis and for how long?

We process only the personal data we strictly need to achieve the stated purpose. We process personal data for the following purposes:

Accounting

We process the personal data of customers and other persons recorded in our accounts to the extent of first name, surname, billing address, bank account number, payment details, phone number, e-mail and signature for the purposes of bookkeeping and fulfilling obligations under the Accounting Act and other relevant legislation. The legal basis for processing is compliance with legal obligations. We keep accounting documents for 10 years.

Sale and rental of goods

We process customers’ personal data to the extent of first name, surname, delivery address, billing address, order details, bank account number, payment details, phone number and e-mail for the following purposes:

  1. pre-contractual communication,
  2. creation of a user account,
  3. acceptance of the order,
  4. performance of the contract and dispatch of goods,
  5. keeping records of contracts for the prescribed period.

The legal basis for processing is:

  1. performance of a contractual obligation,
  2. consent of the data subject – creation of a user account.

We keep the personal data of prospective customers from pre-contractual communication for 6 months. Personal data processed for the purposes of concluding and performing the contract is kept for 5 years. Personal data in the user account is kept for the duration of registration on the website.

Complaints

We process the personal data of customers who have filed a complaint about goods to the extent of title, first name, surname, address, e-mail, phone number, order details and details of the goods complained about, and the subject of the complaint, for the purpose of accepting and handling the complaint and keeping records of complaints. The legal basis for processing is compliance with a legal obligation under the Consumer Protection Act. We keep this personal data for 5 years from the date the complaint was resolved.

Direct marketing

We process the personal data of our customers and other persons with whom we have a contractual relationship for the purpose of sending marketing messages on the legal basis of legitimate interest, namely direct marketing and informing about the controller’s activities, offers and promotions. The data subject may object to the processing at any time by sending a written notice or by unsubscribing from the newsletter. We process this personal data for 10 years.

Social media management

We process the personal data of followers of our official social media pages for the purpose of managing our social media. The legal basis for processing is legitimate interest, namely presenting the controller and its services via social media. We process this personal data for as long as you follow our page.

Cookies

We process cookies to ensure the functionality of our website, to make it easier to use and for advertising purposes. The legal basis for processing cookies is your consent, which you give by clicking the relevant button in the cookie bar. We keep cookies for 15 months. More information can be found in our cookie policy.

3. Consent

In the cases above where consent is the legal basis, we process your personal data only with your consent. You can withdraw this consent at any time by deleting your user account, unsubscribing from the newsletter, sending a notice to our e-mail or, in the case of cookies, by changing your browser settings.

4. To whom we disclose your personal data

We disclose personal data to third parties only where required by a specific law or where necessary for the performance of a contract. For example, we provide your personal data to a carrier for the purpose of dispatching goods, or to public authorities or other authorised entities if they are entitled to it and request it.

We may also provide your personal data to a processor that supplies us with professional and specialised services. Where we entrust a processor with processing personal data, we have concluded a data processing agreement with it and bound it to confidentiality. We have entrusted the processing of your personal data in particular to:

  1. an accounting firm,
  2. a web hosting provider,
  3. an e-mail delivery service provider.

5. Where we transfer your personal data

Personal data may be transferred to a third country, namely the USA, but solely in connection with the use of Google and Meta services.

6. Complaints – not satisfied?

If you are not satisfied with how we process your personal data, please let us know by e-mail at rental@arkaimproduction.sk. You also have the right to lodge a complaint with the Office for Personal Data Protection if you believe that we are processing your personal data unlawfully.

Office for Personal Data Protection of the Slovak Republic

7. How we process your personal data

We process personal data in electronic and paper form. We do not use any means of automated individual decision-making.

We keep records of all processing activities and have implemented the necessary technical and organisational security measures to protect personal data. These measures include in particular antivirus software, a strong password policy and encryption. We regularly back up the personal data entrusted to us so that it can be restored immediately in the event of accidental damage or loss.

Persons who process personal data have been instructed and bound to confidentiality. We take great care in selecting processors and make sure that the selected processor provides us with adequate guarantees for the security of your personal data.

8. Rights of data subjects – what rights you have

The GDPR grants you certain rights that allow you to influence how we process your personal data. However, not all rights can be exercised in all circumstances; this depends on the legal basis for processing the personal data.

Right of access

You have the right to know whether we process your personal data. If we do, you can request access to it. Upon your request, we will issue a confirmation with information about the processing of your personal data by our company.

Right to rectification

You have the right for the personal data we process about you to be accurate, complete and up to date. If it is inaccurate or out of date, you can ask us to correct or complete it. We will make the correction without undue delay, taking into account technical possibilities.

Right to erasure

In certain circumstances, you have the right to have your personal data erased. You can ask us to erase it at any time. We will erase your personal data if:

  1. we no longer need it for the purpose for which you provided it;
  2. you withdraw your consent;
  3. you object to the processing of your personal data;
  4. we process your personal data unlawfully;
  5. the personal data must be erased to comply with a legal obligation;
  6. you are a child, or the parent of a child, who consented to the processing of personal data online.

Right to restriction of processing

You can ask us to restrict the processing of your personal data. If we grant your request, we will only store your data and will no longer otherwise work with it. Processing of your data will be restricted if:

  1. you inform us that it is inaccurate, until we verify its accuracy;
  2. we process it unlawfully, but you do not agree to its erasure and instead request that we only restrict its processing;
  3. we no longer need it, but you need it to establish, exercise or defend your legal claims;
  4. you object to the processing of your personal data, until we verify whether our legitimate interests override your grounds.

Right to data portability

In cases provided by law, you have the right to have us transfer your personal data to another controller. This applies in particular to the processing of personal data based on consent or for the performance of a contract, where it is processed by automated means and this is technically feasible.

Right to object

Where we process your personal data on the legal basis of legitimate interest, you have the right to object to its processing. Unless we demonstrate compelling legitimate grounds for the processing which override your interests or rights, the processing of personal data will be stopped without undue delay on the basis of your objection.

You can send us a request exercising any of the above rights by e-mail or by post to the address stated above. We will deal with all your requests and inform you of the outcome in the same way in which you submitted the request.

9. Final provisions

This privacy policy enters into force on the date of its publication, i.e. on 1 July 2025. We reserve the right to change this policy if there is a change in the processing of personal data in our company.